Support

Help for the moments that should not slow the planning down.

If a report feels unclear, a payment looks wrong, a report credit did not apply, or discovery data needs fixing, send it here.

Response Style

Human

Product support from the team building the workflow

Best For

Account + Product

Billing setup, scan issues, discovery fixes, and guidance

Support triage

Choose the lane first, then explain the issue.

Most support requests fall into three categories. Naming the lane first helps us fix the right thing faster.

Scan

Use this lane for unclear findings, missing analysis, processing issues, or language that needs translation.

Billing

Use this lane when payment succeeded but a report still shows preview or credits look wrong.

Catalog

Use this lane for broken links, missing venues, stale vendor details, or source quality concerns.

What this is for

Product help

Questions about report results, budget imports, discovery data, or what to do next after a review.

Account help

Password resets, access issues, credits, billing setup, and account recovery.

Data quality

Broken vendor links, missing venues, stale details, or anything in discovery that looks off.

Send a Request

Share the report, payment, account, or discovery detail that feels off. The more context we have, the faster we can fix it.